Refund Policy
Returns & Refunds
We want you to be completely happy with your doff purchase. If you change your mind, you can return your item within 30 days of receiving it.
Return Conditions
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition in which you received it
- Returned with its original packaging where reasonably possible
- Accompanied by proof of purchase
You may inspect and try on your hat as you would in a shop. However, we reserve the right to make a reasonable deduction from your refund if the item has been used or damaged beyond what is necessary to inspect it.
How to Start a Return
To request a return, please contact us at:
Please contact us before sending anything back so we can provide the correct return instructions.
Return Postage
For returns due to a change of mind, the customer is responsible for the cost of returning the item to us.
We recommend using a tracked postal service and keeping your proof of postage until your return has been received and processed.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. We will arrange the appropriate solution and cover reasonable return costs where required.
Refunds
Once your return has been received and inspected, we will process your refund.
Refunds will normally be made to the original payment method.
Where a customer is exercising their statutory cancellation rights, refunds will be made in accordance with applicable consumer law, including the refund of the standard delivery charge where applicable.
If you paid for a more expensive delivery option, we are only required to refund the cost of the standard delivery option.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at:
Please include your order number and, where appropriate, photographs of the issue.
Exchanges
If you’d prefer to exchange your item for another size, colour or style, please contact us at:
Please contact us before returning the item and we’ll provide instructions for arranging your exchange.
Return Address
Once your return has been approved, we’ll provide the return instructions.
DOFF YOUR HAT LTD
Unit 11 Riverside Industrial Estate
West Hythe Road
Hythe
CT21 4NB
Return Queries
If you have any questions about returns or refunds, please contact us at:
